Miles away, ‘I’ll have a burger’ – The Boston Globe

Miles away, ‘I’ll have a burger’ – The Boston Globe:

NASHUA — When Jairo Moncada pulled up to the drive-through at Wendy’s in Burbank, Calif., for his usual cheeseburger, fries, and soda, he knew things looked different. There was an extra lane.

But the 25-year-old could not see the biggest change: The woman taking his lunch order was sitting 3,000 miles away at a computer terminal in Nashua, and fielding calls from Wendy’s customers at drive-throughs as far away as Florida and Washington, D.C.

“I had absolutely no idea I was talking to someone in New Hampshire,” Moncada said in a phone interview later that day. “Our order was ready at the window. It was really quick.”

It took a total of 66 seconds.

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wow…. this changes…. something…. not sure what, but something.